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Heather was instrumental in establishing a Family Council in the private-contracted facility where her mom was Resident from 2010 to 2021. In June 2021 Heather joined a group of volunteers to lead the effort of establishing the Interior Association of Family Councils. As a long-time Chair of Family Council, a dedicated advocate for Residents in long-term care, and the operator of a successful small business in the community of Summerland, Heather brings strong leadership skills to the Association. Heather joined the Interior Health's Long Term Care Quality Standards Committee in September 2021.

Jackie’s mom lived in Assisted Living for 5 years before moving into Long Term Care. Her mom passed away in May 2019 after residing in LTC for only 5 months. During these last few months of her mom's life Jackie became actively involved in Family Council and continues, to this day, to serve as Secretary. Jackie has a strong clinical background in healthcare and rehabilitation, in particular. She is a strong advocate of patient centered care and open communication in health care. Through her knowledge and experience she has been able to provide meaningful insight into the public engagement process to develop new HSO National Standards for LTC, and IAFC Board.

Karen was the primary caregiver to her mother while she resided in a private-contracted LTC home in the Shuswap from 2012 to January 2025, and chaired the Family Council from 2018 to 2026. Karen found the Family Council is an effective means towards resolving issues that families encounter in LTC. In June 2021, Karen joined a group of volunteers, to assist in the effort of establishing the Interior Association of Family Councils (IAFC). Formerly a partner in a small professional service business, where in addition to performing professional services, she acted as the company's office and administrative manager, she is well suited for the position of Secretary-Treasurer of the IAFC organization.

Verna Leask joined the Board of Directors of Interior Association of Family Council in 2023 and serves as a Director at Large representing the East Kootenay region.
Verna is co-chair of the Family Council at Joseph Creek Village in Cranbrook.

Carol is a resident of the North Okanagan and is the primary care giver for her mother living in LTC. Carol's professional background has given her the opportunity to work in many industries, with people from all walks of life. Her most valuable experience in healthcare was volunteering as a Patient & Family Advisor for Alberta Health Services with other caring community members who also cared deeply about making Healthcare better for patients, families and Healthcare workers. In addition to working full time, Carol volunteers at her church and is active in the resident and family council at Osprey Court where her mom resides. In her free time, Carol loves hiking and lake time with her husband and black lab in the beautiful Vernon area.

Glen presently volunteers as one of three IAFC representatives at the Independent Long-Term Care Councils Association of BC table, He has served on the ILTCCABC Board as Secretary in 2025/26 and was recently elected Vice-President for 2026/27.
Glen became involved with Summerland Seniors Village (SSV) while his parents became assisted living residents in 2016/2017. Although his parents have passed, he has continued serving as the Member at Large on the Summerland Seniors Village Family Council Executive.
Since joining IAFC and becoming an ILTCCABC representative, Glen has seen the importance of the advocacy, public awareness and Family Council support work that is being done at all levels of LTC engagement.
Glen’s experience and skills, honed from a long and diverse career in the mining sector and later, in retirement, serving on mining industry boards, has provided him with a useful tool set for participating in and leading teams, effectively engaging with Community Stakeholders, Government officials and Regulators, in order to achieve tactical and strategic objectives, using a ‘win-win’ philosophy.
Interior Association of Family Councils
Salmon Arm, British Columbia, Canada
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